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Below, please find frequently asked questions. 

For more detailed information on shipping and delivery, returns and refunds, terms of service, please see links at the footer of our homepage.


Are you a woman-owned company?

Yes, we are!


Where are you located?

Our business office is located in New Canaan, CT. Our supplier warehouses are throughout Asia and Europe.


What payment methods do you accept?

We accept all major credit cards as well as PayPal.


Do you accept wholesale orders?

Please contact us at with the style you are interested in to discuss wholesale opportunities.


How do I track an order?

We bet you are excited for your order to arrive – we’re psyched for you to get it too!  Get the most updated status on your shipment by entering your tracking number in TRACK MY SHIPMENT.

What size is right for me?

We understand every body is different.  We offer size charts for each style on product pages. 


Why is an item from my order canceled?
We make every effort to maintain an up-to-date inventory of items listed on Hoyden.  Occasionally, we do sell out of certain products very quickly. If we run out of stock on an item you have ordered, we will notify you via email.  We will refund your order immediately after contacting you.  If you ordered more than one style, changes will be reflected on your order total and shipping confirmation.


Do you accept returns?

Yes.  Generally, we accept returns of items delivered within 15 days of the return request.  Please see full details on our Returns page.


How do I contact customer service?

Please feel free to contact us at  You will receive a response within 48 hours.