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At Hoyden we strive for happy customers. Below please find frequently asked questions, information regarding shipping and delivery, returns, our privacy policy, and terms of service.

If you do not see information about a question you have please contact us at  You will receive a response within 48 hours. We want to hear your feedback so do not hesitate to contact us.

When will my order ship?/When will I receive my order?

Please see our shipping + delivery page for full details.


    Why can’t I cancel my order?

    Unfortunately, once an order has been placed, it cannot be modified or canceled. If when you receive the item and wish not to keep it please contact us to facilitate a return.

    Why is an item from my order canceled?

    Although we make every effort to maintain an up-to-date inventory of items listed on Hoyden, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.

    Why can’t I exchange an item for a different size or color?

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account. Read our full return policy at the bottom of our homepage.

    What size is right for me?

    To find the right size for you, please see the tables showing bust, waist, and hip size for clothing which you will find on every product page.  Most of our products are produced in Asia. Thus, the size shown on the item’s label may indicate Asian or European sizing.  Should the sizing differ from US sizing, there is a manufacturer conversion chart for each style on the respective product page.